This course provides students with the knowledge and skills needed to isolate, document and resolve problems on a Windows 7 desktop or laptop computer. It will also help test takers prepare for the 70-685 exam.
Prerequisites
Before attending this course, students must have: -TCP/IP Troubleshooting skills-Experience working in a domain environment-Experience using desktop and command-line troubleshooting tools-Experience installing and troubleshooting desktop application problems-Experience configuring registry and group policy settings
Audience
This course is intended for Windows 7 desktop support technicians who resolve Tier 1 and 2 problems on desktop computers. A minimum of three years of experience configuring and supporting desktop or laptop operating systems is recommended.
Topics
Identify and Resolve New Software Installation Issues
Resolve Software Configuration Issues
Resolve Software Failure
Identify and Resolve Logon Issues
Identify and Resolve Network Connectivity Issues
Identify and Resolve Name Resolution Issues
Identify and Resolve Network Printer Issues
Identify and Resolve Performance Issues
Identify and Resolve Hardware Failure Issues
Identify and Resolve Wireless Connectivity Issues
Identify and Resolve Remote Access Issues
Manage File Synchronization
Identify and Resolve Internet Explorer Security Issues
Identify and Resolve Firewall Issues
Identify and Resolve Issues Due To Malicious Software
Identify and Resolve Encryption Issues
Identify and Resolve Software Update Issues
Other Trainings
Windows
19 Training Set
