1. FOUNDATIONS OF IT LEADERSHIP
1.1 Leadership vs. Management
The Difference Between an IT Manager and an IT Leader
Leadership Styles and Their Application in IT Environments
Situational Leadership, Servant Leadership, Agile Leadership
Self-Awareness and Discovering Your Leadership Profile
1.2 Trust and Culture in IT Environments
Creating Psychological Safety and Open Communication
Building Organizational Culture Within IT Teams
Value-Based Leadership
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2. TEAM MANAGEMENT AND HUMAN RESOURCES
2.1 Building and Developing Teams
Designing High-Performance IT Teams
Balancing Technical Skills with Soft Skills
The Manager's Role in Recruitment Processes
Talent Management and Career Development Plans
2.2 Motivation and Engagement
Key Motivating Factors for IT Professionals
Intrinsic and Extrinsic Motivation Tools
Recognition and Reward Systems
Methods to Increase Team Engagement
2.3 Performance Management
Goal Setting: OKR and KPI Approaches
Regular 1:1 Meetings and Coaching
Constructive Feedback Techniques
Dealing with Underperformance
2.4 Conflict and Difficult Situation Management
Managing Intra-Team Conflicts
Dealing with Difficult Employee Profiles
Creating a Healthy Environment for Debate
2.5 Remote and Hybrid Team Management
Coordination and Communication in Hybrid Teams
Productivity and Follow-Up in Remote Work
Building Engagement in Virtual Teams
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3. PROCESS AND OPERATIONS MANAGEMENT
3.1 IT Service Management
ITIL Fundamentals and Their Reflection on Daily Operations
Incident, Problem and Change Management
SLA Management and Service Quality
Efficiency and Continuous Improvement in IT Operations
3.2 Project Management
Project Management Approaches: Waterfall, Agile, Scrum, Kanban
Scope, Time and Budget Management in IT Projects
Resource Planning and Prioritization
Managing Project Risks
3.3 Risk and Business Continuity
IT Risk Management Fundamentals
Business Continuity and Disaster Recovery Planning
Manager's Responsibility in Cybersecurity Risks
3.4 Budget and Cost Management
Preparing and Tracking the IT Budget
Cost Optimization Strategies
CapEx / OpEx Balance
Investment Prioritization (ROI Analysis)
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4. STRATEGIC IT MANAGEMENT
4.1 IT Strategy and Business Alignment
The Concept of IT-Business Alignment
IT Strategic Planning Process
The Role of IT in Creating Business Value
4.2 Leadership in Digital Transformation
The Manager's Role in Digital Transformation Processes
Preparing a Technology Roadmap
Strategic Approach to Cloud, AI and Automation Trends
4.3 IT Governance
Decision-Making Mechanisms and Accountability
Managing IT Policies and Standards
Audit and Compliance Processes
4.4 Vendor and Supplier Management
IT Vendor Selection and Evaluation
Contract Management and SLA Negotiations
Developing Strategic Partnerships
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5. STAKEHOLDER AND EXECUTIVE COMMUNICATION
5.1 Stakeholder Management
Stakeholder Analysis and Mapping
Communication Strategies for Different Audiences
Bridging IT with Business Units
5.2 Communication with Senior Management
Presentations and Reporting to CxO Level
Translating IT Language into Business Language
Effective Representation in Strategic Meetings
5.3 Change Management
Change Management Models (Kotter, ADKAR)
Managing Resistance and Increasing Ownership
Communication During Organizational Transformation
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6. PERSONAL COMPETENCIES AND MANAGER DEVELOPMENT
6.1 Effective Communication Skills
Verbal and Written Communication for Managers
Active Listening and Empathy
Presentation and Persuasion Techniques
6.2 Decision Making and Problem Solving
Making Decisions Under Pressure
Analytical Thinking and Data-Driven Management
Crisis Management
6.3 Time and Energy Management
Prioritization for IT Managers
Manager Burnout and Stress Management
Delegation: What, to Whom and When to Delegate?
6.4 Career and Continuous Development
Career Roadmap for IT Managers
Giving and Receiving Mentorship and Coaching
The Future of IT Leadership in the Age of Artificial Intelligence
Creating a Personal Development Plan
Diğer Eğitimler
ISTQB
5 Eğitim Seti
