Summary
Prerequisites
Audience
Topics
Other Trainings

This course provides students with the knowledge and skills needed to isolate, document and resolve problems on a Windows 7 desktop or laptop computer. It will also help test takers prepare for the 70-685 exam.

Prerequisites

Before attending this course, students must have: -TCP/IP Troubleshooting skills-Experience working in a domain environment-Experience using desktop and command-line troubleshooting tools-Experience installing and troubleshooting desktop application problems-Experience configuring registry and group policy settings

Audience

This course is intended for Windows 7 desktop support technicians who resolve Tier 1 and 2 problems on desktop computers. A minimum of three years of experience configuring and supporting desktop or laptop operating systems is recommended.

Topics

  • Identify and Resolve New Software Installation Issues

  • Resolve Software Configuration Issues

  • Resolve Software Failure

  • Identify and Resolve Logon Issues

  • Identify and Resolve Network Connectivity Issues

  • Identify and Resolve Name Resolution Issues

  • Identify and Resolve Network Printer Issues

  • Identify and Resolve Performance Issues

  • Identify and Resolve Hardware Failure Issues

  • Identify and Resolve Wireless Connectivity Issues

  • Identify and Resolve Remote Access Issues

  • Manage File Synchronization

  • Identify and Resolve Internet Explorer Security Issues

  • Identify and Resolve Firewall Issues

  • Identify and Resolve Issues Due To Malicious Software

  • Identify and Resolve Encryption Issues

  • Identify and Resolve Software Update Issues